Support & Help Center
Frequently Asked Questions (FAQ)
About Our Digital Products
What do I get when I purchase the Nomad Freedom Pass guide?
You receive the complete guide covering every EU visa option — D7, D8, D2, Digital Nomad, Golden Visa, Non-Lucrative, and more — with country-by-country breakdowns for Portugal, Spain, and Malta, including requirements, timelines, costs, document checklists, and step-by-step application walkthroughs.
Who is this guide for?
This guide is perfect for remote workers, freelancers, retirees, entrepreneurs, and anyone planning to relocate to Europe — whether you're exploring options or ready to apply.
Is this just general information I can find online?
No. Everything is organised, verified, and laid out step-by-step so you don't waste months piecing together outdated blog posts and forum threads. You get clear instructions for each visa type in each country, all in one place.
Which countries and visa types are covered?
Portugal (D7, D8, D2, Golden Visa, NHR Tax Regime), Spain (Digital Nomad Visa, Non-Lucrative Visa, Entrepreneur Visa, Golden Visa), and Malta (Nomad Residence Permit, Global Residence Programme, Startup Visa).
Purchase & Access
How do I access my guide after purchase?
You'll receive instant access via email immediately after your purchase is complete. Check your inbox (and spam folder) for your download link.
What format is the guide in?
The guide is delivered as a high-quality PDF that you can read on any device — computer, tablet, or smartphone.
Can I print the guide?
Yes, you can print one copy for your personal use. However, sharing, distributing, or reselling the content is strictly prohibited.
I haven't received my download link. What should I do?
First, check your spam/junk folder. If you still can't find it, email [email protected] with your purchase details and we'll resend it immediately.
Payment & Refunds
What payment methods do you accept?
We accept all major credit cards, debit cards, and PayPal through our secure payment processor.
Why is my payment failing?
Ensure your payment method has sufficient funds and your billing information is correct. If issues persist, try a different payment method or contact your bank.
What is your refund policy?
Due to the digital nature of our products and instant access provided, all sales are final. We do not offer refunds once you've accessed the materials.
Is my payment information secure?
Yes, all payments are processed through industry-standard secure payment processors. We never store your credit card information.
Technical Support
The download link isn't working. What should I do?
Try clearing your browser cache, using a different browser, or right-clicking to "Save Link As." If problems persist, email [email protected] for assistance.
Can I re-download the guide if I lose it?
Keep your download email safe as it contains your permanent access link. If you lose it, contact [email protected] with your purchase details.
Will this work on my device?
The PDF format works on all devices including Windows, Mac, iOS, Android, tablets, and smartphones. You can also print it if preferred.
I'm having trouble opening the PDF. Help?
Ensure you have a PDF reader installed (Adobe Reader is free). If you're on mobile, try downloading the file rather than opening it in your browser.
About the Strategy Call
What is the Strategy Call?
It's a private 1-on-1 call where we identify your best visa option, map your timeline, and show you the exact steps to take — whether you DIY or let us handle everything.
How much does the Strategy Call cost?
The standard rate is $197. If you purchased the guide, you get exclusive access at $97.
How do I book a Strategy Call?
After purchasing the guide, you'll see the option to book at the discounted rate. You can also book directly at the full $197 rate anytime.
What happens on the call?
We'll tell you exactly which visa fits your situation, when to start, what documents to prepare, how long it takes, and whether to go DIY or full-service.
About Our Visa Services
Do you handle the full visa application?
Yes. If you want us to manage everything — documents, applications, NIF registration, bank accounts, housing, health insurance — we offer done-for-you packages. Details are shared on the Strategy Call.
Which countries do you offer services for?
Currently Portugal, Spain, and Malta. We're expanding to Greece, Italy, Croatia, and Cyprus soon.
Do I need the guide to use your services?
No, but it helps. The guide gives you full clarity on the process so you understand every step, even if we're handling it for you.
Content & Copyright
Can I share this guide with friends?
No, this is licensed for personal use only. Please respect the work by sharing our official purchase link instead of free copies.
Can I use the checklists and templates for my own application?
Yes, all checklists and templates are designed for you to use in your own relocation process. However, you cannot resell or redistribute them.
Can I quote from the guide?
Brief quotes with proper attribution are acceptable. Extensive copying or reproduction without permission is prohibited.
Still Have Questions?
Contact us at: [email protected]
Follow for daily insights: @nomadfreedompass on Instagram
Response time: We typically respond within 24 hours
We're here to help you make your move to Europe. Don't hesitate to reach out with any questions about your relocation journey.
